Refund policy
Personal Touch Lingerie / Return and Exchange Policy
Our Commitment
We want you to be satisfied with your purchase. Due to the intimate nature of our products, some items are considered "Final Sale" for health and safety reasons.
Final Sale Items
For hygienic reasons, certain items are Final Sale and cannot be returned or exchanged. This policy is strictly enforced to ensure the safety and health of all our customers. Final Sale items include:
- Panties, thongs, and other intimate underwear bottoms
- Bodysuits and teddies
- Hosiery and adhesives, including pasties and adhesive bras
- Any other item explicitly marked as "Final Sale" on its product page
Eligible Items for Exchange or Store Credit
Bras not listed under "Final Sale" can be exchanged for different sizes or store credit, provided they meet the following conditions:
- Unworn, unwashed, and in original condition
- Original tags attached
- Sanitary protection liner (if applicable) intact
Return Timeframe
To return or exchange an item, please initiate the process within 14 days of delivery.
How to Start an Exchange
1. Visit our exchange portal.
2. Enter your order number and email address.
3. Follow the steps to process your request.
Return Authorization
Upon receiving your request for a size exchange or store credit, we will issue a Return Authorization (RA) number. You will need to apply the RA number to the return package. We will not accept any packages without our RA # on it!
Return Shipping
- _Customer Responsibility_: You are responsible for shipping the items back to us and for the cost of return shipping. This includes all shipping fees associated with the return.
Restocking Fee
- _Eligible Returns_: If you return an eligible item due to a change of mind, you will be charged a 15% restocking fee of the item's purchase price. Additionally, you will be responsible for all shipping costs associated with the return.
Exchange and Store Credit Options
- _Bra Exchanges_: Eligible bra items can be exchanged for a different size. Please follow the exchange process on our website to initiate the exchange.
- _Store Credit_: We will issue store credit upon inspection and approval of returned items.
Manufacturer Defects
If an item has a manufacturer defect, we will refund the original payment after inspecting the item and approving the refund. We will also reimburse the return shipping fee. Please contact our customer service team at mpkptl500@gmail.com to initiate the refund process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team immediately at mpkptl500@gmail.com. We will provide a return authorization and cover the shipping costs for the return. We will inspect the item and you will be emailed within 3-5 business days from when we receive the item back from you.
Contact Us
If you have any questions or concerns, please email us at mpkptl500@gmail.com.
California Return Policy Notice
Under California law, you have the right to receive a refund, repair, or replacement for defective products. For more information on your rights under California's Return Policy laws, you may visit the California Department of Consumer Affairs website. If you have specific questions or concerns about your purchase or would like assistance, please don't hesitate to contact us at mpkptl500@gmail.com.